SHIPPING INFORMATION
LARME ATELIER ships worldwide.
LARME atelier processes orders on weekdays (Monday through Friday, excluding holidays). Once your order has shipped, you will receive an email confirmation with the shipping details and associated tracking number.
Orders from Europe will be shipped out within 2 business days or less, orders from the U.S and Canada will be shipped out within 3 to 5 business. Holidays and high volume periods may delay this process. Once an order is placed it cannot be modified or cancelled.
Delivery estimates are provided as guidelines only. The estimated shipping time may be subject to delays due to customs, shipping destination, and national holidays. We ask that you please allow up to 7 business days before contacting us in regards to your order. If you have yet to receive your order within this timeframe please contact us at orders@larmeatelier.com
Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while it’s on its way to you using DHL On Demand Delivery (ODD). Whether you need to schedule a delivery for another day or remove the signature requirement, ODD makes it easy for you.
Once your order has left us and is with DHL, they will contact you via SMS and/or email to let you know when to expect the delivery. If ODD is available in your location, this message will also contain a link to the ODD site. All you need is your tracking (shipment waybill) number.
Here’s a few options you can select to customize your delivery:
Schedule Your Delivery
If your estimated delivery date doesn’t suit, you have the option to select another date within 5 working days.
Where available, you’ll also be able to select a timed window to receive your order.
Signature Release
If you’d prefer not to sign for your delivery, you can remove the signature requirement. Please note that if you choose to remove this, LARME ATELIER cannot be held responsible for any loss or damage that may occur once your order has been delivered.
Leave With Neighbour
Request for your order to be left with your neighbour by providing DHL with their house number and any further instructions. Please note that if you select this option, LARME ATELIER and DHL cannot be held responsible for any loss or damage that may occur once your order has been delivered.
Collection from a DHL Service Point
If you won’t be in for your delivery, you can choose to pick this up from DHL Service Point.
DHL ODD will show you the nearest DHL Service Points to you, so you can select which one works best for you. They’ll then contact you to let you know when it’s ready to collect and how long you have to pick up your delivery. Please note that if the parcel is not collected within this timeframe, it’ll be sent back to the DHL depot.
To collect your parcel from a DHL Service Point you’ll need to bring two forms of ID:
- A photographic ID (e.g. passport or driving license)
- Your email/SMS notification from DHL
Vacation Hold
Still on vacation? You can request DHL to hold your delivery for up to 30 calendar days for you.
Where available, you’ll also be able to select a timed window to receive your delivery.
PAYMENTS
All prices are listed in American dollars. We accept payments via Visa, Mastercard, American Express and Paypal etc.
Please note that if your order is being shipped to an address differing from the credit card's billing address, we may request a picture of your ID and/or credit card matching the billing address.
ORDER ACCEPTANCE
All orders placed are subject to acceptance by LARME ATELIER and all items are subject to availability.
Acknowledgement of your order means we have received your order request; it does not mean that your order has been accepted or shipped, or that item availability has been confirmed. If an item is unavailable, we will cancel it and refund the amount to the original payment method, and notify you of via email.
LARME ATELIER reserves the right to refuse or cancel any order.
CUSTOMS
LARME ATELIER is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country.
LARME ATELIER is not responsible for any lost, stolen, or damaged shipments.
RETURNED TO SENDER PACKAGES
If your package is not successfully delivered and is sent back to LARME ATELIER by the courier, we will contact you and refund the merchandise.